Account & data

Delete your Movify data

You can ask us to delete your Movify account and all data linked to it at any time. Just send us an email; you don't need the app installed.

Deleting your data does not cancel your subscription

Movify Pro is billed by Apple or Google. To stop being charged, cancel your subscription in your Apple Account or Google Play settings before deleting your data: how to cancel, Apple help, Google Play help.

How to request deletion

  1. If you subscribe to Movify Pro, cancel first in your Apple Account or Google Play settings (how to cancel).
  2. Email us at elsaadev@gmail.com with the subject "Movify data deletion request". Because Movify doesn't use names or email addresses, please include anything that helps us find your anonymous account:
    • the user ID shown in the app's Settings, if available;
    • your device model and the approximate date you last used Movify;
    • if you subscribed, the order ID from your Apple or Google receipt.
  3. We confirm and delete. We'll reply to confirm your request and complete the deletion within 30 days.

Tap below to open your email app with the request already written. Just fill in the details.

Email a deletion request

What is deleted

  • Photos you uploaded
  • Reference videos for motion templates
  • AI-generated videos
  • Your generation history
  • Your coin balance
  • Your anonymous Movify account

Deletion is permanent. Save any videos you want to keep to your phone first. Remaining coins are lost and can't be refunded.

What may be kept

  • Purchase and transaction records that we are legally required to keep, for example for tax and accounting, for as long as the law requires.
  • Data held by Apple or Google about your purchases and subscriptions, under their own privacy policies. Contact them directly to manage it.

Learn more in our Privacy Policy. Questions? Contact support.